1. Commitment to Privacy
JURIEN BAY REALTY PTY LTD (ACN 684 203 067) and all of its subsidiaries and affiliates in Australia (collectively, “Jurien Bay Realty”) are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). This Privacy Policy describes how Jurien Bay Realty manages personal information and affirms our obligations under the law.
In this Privacy Policy, “we”, “us” and “our” refer to Jurien Bay Realty and “you” refers to the individual whose personal information is handled by us.
2. About Jurien Bay Realty
Jurien Bay Realty is a real estate business which provides sales, property management and holiday accommodation services.
3. Collection of Personal Information
3.1 Types of Information Collected
The nature of personal information collected depends on your interaction with us.
Examples include:
(a) Name, postal and street address, email address, telephone and other contact details;
(b) Details regarding your employer or organisation represented;
(c) Employment or professional history and qualifications;
(d) Government identifiers (where permitted by law), identity documents, date of birth, and other identification details;
(e) Financial details, including bank account and payment information where relevant;
(f) Past rental history;
(g) Information required or reasonably necessary to comply with anti-money laundering and counter-terrorism financing obligations, including identity verification information;
(h) Booking, payment, cancellation and refund;
(i) Any additional personal information you provide, or authorise us to collect, as part of your dealings with us.
3.2 Sensitive Information
We may also collect “sensitive information” as defined in the Privacy Act, which may include:
(a) Racial or ethnic origin;
(b) Religious or philosophical beliefs;
(c) Trade union or professional association membership;
(d) Criminal record.
Sensitive information is only collected where reasonably necessary for our functions or activities, and only with your explicit consent or as otherwise authorised by law.
4. Collection Methods
4.1 Direct Collection
We collect most personal information directly from you, such as when you correspond with us in person, by email, via our websites, or by telephone.
4.2 Indirect Collection
We may also collect information from:
(a) Third parties with whom you interact (such as recruitment agencies, referees, contractors or partners);
(b) Service providers who assist us in delivering our services;
(c) Third-party booking platforms;
(d) Publicly available sources.
If personal information is received from a third party, we will take reasonable steps to notify you where required.
5. Storage and Security of Personal Information
5.1 Information may be stored in physical or electronic form, including via secure third-party data storage providers, which may be located outside Australia.
5.2 Reasonable steps are taken to protect information from misuse, interference, loss, unauthorised access, modification or disclosure, including by:
(a) Physical security controls (e.g. locked premises, document archiving);
(b) Network security, firewalls and password protection;
(c) Internal access restrictions.
5.3 When personal information is no longer required, it is either destroyed or de-identified in accordance with applicable legal obligations.
6. Purposes for Collecting, Holding, Using and Disclosing Personal Information
We collect, hold, use and disclose personal information for the following purposes:
(a) To provide and administer our services, including selling and leasing properties
and providing short term holiday accommodation;
(b) To manage and respond to requests and enquiries;
(c) To manage bookings, payments, cancellations and refunds
(d) For business development, marketing (including direct marketing and event
invitations), improvement of our operations and customer experiences;
(e) To fulfil our legal or regulatory obligations;
(f) To recruit employees, contractors and volunteers;
(g) To conduct research, analysis and to meet reporting obligations;
(h) For any other purposes communicated at the time of collection or otherwise as permitted by law.
Where required, you may opt out of receiving direct marketing by contacting us or using the unsubscribe feature in our communications.
7. Automated Decision-Making
We may use personal information to make decisions by automated means, such as automatic eligibility assessment (including but not limited through software known as
“TICA”). The types of personal information used and the consequences of such decisions will be explained at the time of collection or upon request.
We do not use your personal information to make decisions solely by automated means that have a legal or similarly significant effect on you.
8. Cookies and Digital Tracking
8.1 We may collect information when you use our websites or digital services, including cookies, IP address, browser details, and usage patterns.
8.2 Most information collected via cookies is not personally identifiable, but to the extent it constitutes personal information, it will be handled in accordance with this policy.
8.3 You may alter your browser settings to refuse or manage cookies, but some website functions may not work as intended.
8.4 Our websites may link to third party sites; we are not responsible for the information practices of third parties, privacy policies or security measures of third parties, including
any unauthorised access, disclosure or loss of personal information caused by those third parties, except to the extent required by law.
9. Anonymity and Pseudonymity
Where lawful and practicable, you may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. For many of our functions (e.g.entering into a contract), it is not practicable to remain anonymous.
10. Use and Disclosure of Personal Information
10.1 We may disclose personal information:
(a) To our related bodies corporate, subsidiaries and affiliates (including those outside Australia);
(b) To contractors, service providers and professional advisers who assist us in operating our business and delivering services;
(c) To third-party booking platforms, booking management systems, payment processors and identity verification providers;
(d) To event venues, organisers or partners in connection with events or promotions (where relevant);
(e) To regulatory authorities and enforcement bodies as required or authorised by law including but not limited to our Anti-Money Laundering obligations;
(f) To others with your express consent, or as otherwise disclosed at the time of collection.
10.2 Where practicable, we take reasonable steps to ensure that recipients of personal information are contractually or legally required to use it only as necessary for their function and for the purposes for which it was disclosed.
10.3 We do not sell your personal information to third parties.
10.4 Where you provide personal information directly to a third-party platform or service provider, such as a booking platform or payment processor, that third party’s privacy policy and security practices may also apply. We are not responsible for the acts, omissions or security incidents of third parties, except to the extent required by law.
11. Access and Correction
11.1 You are entitled to request access to personal information we hold about you. All access requests should be directed to our Privacy Officer.
11.2 You may request that we correct any personal information held by us that you believe to be inaccurate, out of date, incomplete, irrelevant or misleading.
11.3 We will respond to requests for access or correction within a reasonable period and in accordance with the law.
11.4 If access or correction is refused, you will be provided with a written explanation for our decision.
12. Direct Marketing
12.1 We may use your personal information to contact you about our products or services, special offers, events, or to conduct surveys.
12.2 You may opt out of receiving direct marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
12.3 We do not use sensitive information for direct marketing purposes without your consent.
13. Complaints, Questions and Feedback
13.1 If you have any questions or concerns about this Privacy Policy or the way your personal information has been handled, or you wish to lodge a complaint, contact our Privacy
Officer using the contact details below.
13.2 All complaints will be acknowledged promptly. Our Privacy Officer will investigate your concern and communicate the outcome to you in writing.
13.3 If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to this Privacy Policy
14.1 We may amend this policy from time to time to reflect changes in legislation or our operations. Material amendments will be notified by publication on our website and/or
by other reasonable means.
14.2 The current version of this Privacy Policy will always be available on our website. Please review it periodically.
15. Contact Details
Privacy Officer – Ebony Mair – Jurien Bay Realty
Address: 36 Bashford Street, JURIEN BAY WA 6516
Email: office@jurienbayrealty.com.au
Telephone: 08 9652 2055
This Privacy Policy was last updated in June 2026.